With the COVID-19 pandemic, NEAS is working to ensure the safety of the public and our team members by adhering to all regulations and guidelines from government authorities.
We recognize and value the trust our customers place in NEAS as we continue to plan for and deliver the essential 2020 summer sealift and dry cargo community resupply.
“Safety first, on land and at sea” remains the top priority at NEAS. As we strive to help protect our customers and our team members, NEAS is listening to recommendations from the World Health Organization (WHO), International Maritime Organization (IMO), and directions from the Public Health Agency of Canada, Transport Canada and other stakeholders including federal, provincial, territorial, municipal and local authorities.
Taking Steps to Ensure Safety: The NEAS executive has convened the Emergency Committee to oversee the COVID-19 response by NEAS leadership teams across the organization and operations, including administration and local offices, the cargo service centre, port terminals, ships, and local cargo discharge and customer pickup at remote occasional use marine work areas above the high watermark.
One Step Ahead: NEAS is adjusting business practices rapidly for a safe summer sealift 2020. NEAS leadership is closely monitoring the situation, actively working with authorities and stakeholders. We bring our experience as part of our strong commitment to ensure the safety of our employees and customers, and we continue to work with mitigation and response.
Essential Services for 2020 Summer Sealift Season: NEAS is leveraging the technology and infrastructure to operate in an agile manner while continuing the reliable delivery of our essential customer services. All non-essential travel has been cancelled. We are taking proper health precautions where warranted and adopting workplace practices as directed.
Workplaces: NEAS workplace practices promote good hygiene, and we are enhancing handwashing, surface cleaning and physical distancing. We are encouraging our team members to take any signs of illness seriously and seek medical attention. NEAS employees, captains and crews are getting ready to deliver your 2020 cargo.
Changes in Cargo Drop Off: Beginning on April 27, 2020, to schedule your cargo drop off at NEAS facilities in compliance with sailing schedule cutoffs and local port and terminal operator requirements, including cargo for packaging at the NEAS Cargo Service Centre and/or export packed cargo in compliance with NEAS packaging requirements to the terminal, customers must now complete a new form and present at time of scheduled arrival at the port gate.
Updates and Helpful Info: To assist, NEAS has created a COVID-19 special info resource, https://neas.ca/covid19 to assist customers and communities, and NEAS is using its social media platforms to support public education campaigns to contain and reduce the spread of the virus.
The NEAS team and our reliable services are here for you now. We are ready guided by our values and experience, commitment to safety and vital connection with our local communities. You can continue to rely on NEAS and our administrative and operational excellence.
Reserve your sealift and request packaging online at https://NEAS.ca. Please call 1-877-225-6327, email firstname.lastname@example.org, or use the customer contact form online if you have any questions or we can be of any assistance.
To deliver your cargo to the NEAS Cargo Service Centre and the NEAS Terminal, you will need to complete the new form here from the local port and terminal operator. All visitors need to complete the Visitor Questionnaire prior to your preschedule NEAS cargo delivery date.
You can schedule your cargo delivery here.