With the COVID-19 pandemic, NEAS is working to ensure the safety of the public and our team members by adhering to all regulations and guidelines from government authorities.
We recognize and value the trust our customers place in NEAS as we continue to plan for and deliver the essential 2020 summer sealift and dry cargo community resupply.
“Safety first, on land and at sea” remains the top priority at NEAS. As we strive to help protect our customers and our team members, NEAS is listening to recommendations from the World Health Organization (WHO), International Maritime Organization (IMO), and directions from the Public Health Agency of Canada, Transport Canada and other stakeholders including federal, provincial, territorial, municipal and local authorities.
Taking Steps to Ensure Safety: The NEAS executive has convened the Emergency Committee to oversee the COVID-19 response by NEAS leadership teams across the organization and operations, including administration and local offices, the cargo service centre, port terminals, ships, and local cargo discharge and customer pickup at remote occasional use marine work areas above the high watermark.
One Step Ahead: NEAS is adjusting business practices rapidly for a safe summer sealift 2020. NEAS leadership is closely monitoring the situation, actively working with authorities and stakeholders. We bring our experience as part of our strong commitment to ensure the safety of our employees and customers, and we continue to work with mitigation and response.
Essential Services for 2020 Summer Sealift Season: NEAS is leveraging the technology and infrastructure to operate in an agile manner while continuing the reliable delivery of our essential customer services. All non-essential travel has been cancelled. We are taking proper health precautions where warranted and adopting workplace practices as directed.
Workplaces: NEAS workplace practices promote good hygiene, and we are enhancing handwashing, surface cleaning and physical distancing. We are encouraging our team members to take any signs of illness seriously and seek medical attention. NEAS employees, captains and crews are getting ready to deliver your 2020 cargo.
Changes in Cargo Drop Off: Beginning on April 27, 2020, to schedule your cargo drop off at NEAS facilities in compliance with sailing schedule cutoffs and local port and terminal operator requirements, including cargo for packaging at the NEAS Cargo Service Centre and/or export packed cargo in compliance with NEAS packaging requirements to the terminal, customers must now complete a new form and present at time of scheduled arrival at the port gate.
Updates and Helpful Info: To assist, NEAS has created a COVID-19 special info resource, https://neas.ca/covid19 to assist customers and communities, and NEAS is using its social media platforms to support public education campaigns to contain and reduce the spread of the virus.
The NEAS team and our reliable services are here for you now. We are ready guided by our values and experience, commitment to safety and vital connection with our local communities. You can continue to rely on NEAS and our administrative and operational excellence.
Reserve your sealift and request packaging online at https://NEAS.ca. Please call 1-877-225-6327, email email@example.com, or use the customer contact form online if you have any questions or we can be of any assistance.
NEAS accepts deliveries to the NEAS Cargo Service Center starting April 27th, 2020 and to the NEAS Marine Terminal starting Monday, May 4th, 2020.
New and additional procedures have been put in place to ensure everyone’s safety during this period of COVID-19. Please read carefully.
To deliver your cargo, you must:
Schedule an appointment to deliver your cargo
- NEAS Cargo Service Center – For cargo requiring packaging – 1-866-908-0807
- NEAS Marine Terminal – For cargo ready to be loaded – 1-888-908-0000
The delivery cut-offs vary depending on whether you:
- Are delivering cargo to be packaged at the NEAS Cargo Service Centre
- Are shipping dangerous goods requiring packaging
- Are delivering packaged cargo directly to the NEAS Terminal
Consult the NEAS Sailing Schedule for the deadlines applicable to your selected sailing date. Remember, if your cargo will be packaged by a third party, you must ensure that your packager complies with the requirements from the NEAS Packaging Guide.
Once your appointment is confirmed, you will receive an Appointment# and delivery date. Please retain the Appointment# for access to the Port of Valleyfield on your scheduled date.
Send by email cargo documentation (shipping bill, waybill, purchase order, etc.) 24 hrs before delivery with Subject line containing: Appointment# and name of Transporter to:
Complete the Visitor Questionnaire 24 hrs prior to your scheduled appointment and send it to the email indicated on the form.
All visitors arriving at the Port of Valleyfield will be questioned and scanned with an infrared laser thermometer. Please be prepared.
Physical distancing is in place, and once access to the Port of Valleyfield is granted, all delivery trucks must go to the designated parking area and remain INSIDE their vehicle. A NEAS employee will meet you and provide further instructions.
You can schedule your cargo delivery here.
To ensure everyone’s safety and security at this time, new community resupply procedures and operations have been put in place. Please review carefully.
To keep track of important deadlines for departures and arrivals, view the NEAS Schedule often. The schedule is updated daily and provides key cut-offs for cargo deliveries, sailing departure and arrival dates. Remember, schedules are subject to change due to weather, ice and other arctic operational realities.
- All community resupply operations will be autonomous including sanitary facilities, accommodation, and food provision.
- No shore leave will be permitted for ship’s crew.
- Physical distancing must always be respected, and interaction between NEAS and community customers and visitors will be strictly limited to essential services only.
- Personal Protective Equipment (PPE) will be used by NEAS representatives when outside vehicles and the NEAS office, if physical distancing is not possible.
- No visitor or customer will be allowed in the NEAS office.
- Sanitization procedures for vehicles and all machinery handled by NEAS will be strictly applied.
NEAS releases customer cargo according to the instructions contained on the cargo manifest. To take possession of cargo, customers or their your designate must provide identification and their own pen to sign for cargo.
- Signature of cargo manifests and other documents will take place in a contact-free NEAS Buffer Zone Container.
- For Iqaluit only, signatures of cargo manifests and other documents will take place in the NEAS Iqaluit Office
- Do not go to the NEAS office.
- Customers must bring and sign with their own pen.
- You must sign the cargo manifest upon receipt of the goods and any damages or omissions must be detailed on the signed manifest. This notation will be required if a claim is submitted.
Loading lateral and retrograde cargo will include sanitization procedures for any vehicle and machinery.
All deliveries to community sites will respect physical distancing and no contact protocols.